Asked Questions -
questions are addressed here or elsewhere on the website,
but new questions always arise. So if you don't see your question
answered here, send us an e-mail and we will answer it as
quickly as we can. Thanks!
is your standard turn-around time?
In general, we can get your product
back to you within 5-7 business days from when we recieved
your materials and payment. But, we will always do what we
can to help you with a rush order. We have produced many "next
day" orders for clients that were in a jam.
do you ship finished product?
Every order we produce is shipped via
UPS ground. Clients may request upgraded shipping, but additional
shipping charges will apply.
you provide replicated (pressed) CDs, or duplicated (burned)
MLR Creative Media produces high quality
duplicated CD-Rs. Replicated CDs require a glass master, which
is cost prohibitive when producing small quanitities of CDs,
therefore all of our CD-Rs are duplicated. MLR takes great
pride in providing very high quality duplicated CDs that you
can be confident in being compatible with nearly all players.
We use modern stand-alone auto-duplicators with sophisticated
hardware and software to ensure that every disc we produce
is of the highest quality. We also use the best media available
and burn all our CDs at the slowest possible burn
speeds to ensure the highest quality.
you guarantee that your CD-Rs will play in every player?
Unfortunately, no one can guarantee
that every disc will be compatible with every player. There
are too many different types of players being manufactured
by many different companies. That fact coupled with the vast
amount of "old school" devices makes it nearly impossible
to guarantee that a cd will play on every player. As we said
earlier though, MLR takes great pride in producing excellent
quality CDs. We take extra steps to ensure compatibility and
quality and stand behind what we sell. We will also provide
a sample disc (free of charge) for you to test in any player(s)
you wish. Just contact us and ask us for a sample disc.
you insert "quiet space" between audio tracks?
2 seconds is the standard "quiet
space" that is usually inserted between audio tracks.
However, we can adjust that time to as much as 4 seconds or
we can remove the space completely so the tracks butt up next
to each other. We cannot however create cross fades between
file formats do you accept for audio CDs?
For audio CDs, we accept AIFF, WAV and
MP3 formatted audio files. AIFF are the highest quality and
MP3 is the lowest.
you duplicated data CDs and DVDs too?
YES! In addition to DVD duplication,
we can also duplicate CDs in the following formats: Mac HFS,
ISO-9660, ISO-9660XA, MAC-ISO Hybrid, CD Extra, Video CD and
Universal Disk Format (UDF)
you "fix" my audio files?
It depends on what needs fixing. We
maintain a recording studio, so we can correct many problems
with your audio files. We will quote you separately on any
work that you may need to have done to your audio files.
do you print images onto the surface of your CDs?
MLR Creative Media prints all of our
CDs with high resolution inkjet technology. Not only is inkjet
the highest resolution printing method, it also gives you
the widest color gamut, which means we can print nearly photographic
images directly onto the surface of our specially coated CDs.
the ink be smudged or washed off?
The short answer is- If you try hard
enough. However, MLR Creative Media has recently developed
our ColorGuard® Aqueous Coating which we use on all full
color disc imprints. Our ColorGuard® Coating protects
the surface of the disc from water and wet fingers, and gives
the disc a sheen similar to silk screen. Once again, if you
would like a sample of a ColorGuard® coated disc, just
send us an e-mail and we will drop one in the mail.
are your inserts printed?
MLR Creative Media prints all of our
inserts on semi-gloss card stock that is both durable and
attractive. Our printing process utilizes a solid ink technology
that gives all of our inserts the appearance of being printed
by an offset printing press. Color is saturated, color registration
is perfect and our stock is very durable.
my bar code be unique and can I use it in any store?
YES! All of our UPC codes come direct
from the UCC (Uniform Code Council) and are guaranteed to
be unique. You can use this UPC to sell your CD on Amazon.com,
I-tunes, Best Buy.. wherever.
I pick my own UPC number?
Unfortunately no. Since MLR Creative
Media is a subscriber to the Uniform Code Council, we need
to pick the UPC code numbers ourselves.
does the UPC get put on the artwork?
We will insert the bar code in the proper
place on the tray insert card. If you want a bar code on a
Slim-Pak CD packaged, the UPC code must go on the front of
the CD insert. All UPC codes printed by MLR Creative Media
are printed in black ink on a white background without exception.
I need shrink wrap for my Slim-Pak CD Package?
If you are selling CDs in retail, you
may want to consider going with the Retail-Pak or Retail-Pak
Plus package, as both of those packages already include shrink
wrap. However, you may upgrade and add shrink wrap to either
of the Slim-Pak CD packages. Basically, if you are planning
on selling CDs at shows, shrink wrap is a good idea. If you
are planning on giving these away and using the CDs for promo
purposes only, don't waste your money on shrink wrap.
if I need a quantity or an option that I don't see on on your
"Special Orders" is our business,
so if you don't see it.. .just ask. We are always happy to
do our best to accomodate and create a package that fits your
needs and your cost.